Menards

Don't buy lumber here, it's junk!!!!! Bought 5,000 - 6,000 dollars worth of lumber to build about 600 feet of privacy fence. A year and a half later and all of the treated 2x4s are warped and twisted. Not one fence panel is straight. If you look down my fence it's bowed in and out all the way down. It looks absolutely horrible!!!!! $5,000 plus worth of material that needs to be ripped out after a year and a half!!!!! And about 3-4 weeks of my work down the drain. Between my labor and the cost of material, I'm out around $10,000. I may be talking to a lawyer soon. My neighbors 15 year old privacy fence is still straight. I guess they cared about treating lumber properly back then. Don't buy Menards lumber unless you want to do your job all over again.

If I could give negative stars I would. Both my husband and I are very frequent Menards shoppers and what we experienced today was absolutely horrific. First we asked a gentleman in electrical for help (in plain as day English language) and the associate decided to answer in Spanish? We never spoke a word of Spanish anywhere inside the store! Where did that come from? Then my husband proceeded to answer him with the reply of, “I can answer in both Spanish or English sir, but then the gentleman pointed us in the direction of two other men standing at a desk near the lamps. That was a very very strange interaction. And then the next two associates were standing there looking at us like we’re dumb for asking them if they have a certain item. Then we decide to go check out with our 5-6 items and we check out in front of customer service by the registers. Everything was good. We get checked out and remembered that we have a couple of online items to pick up from there so we ask customer service ( 2-4 people standing there) where do we pick up the items? One very young associate just points to the back of the store and said “back of the store” and nothing else. How rude. He kept pointing until we decided to just run to the back of the store (from starting inside the store from customer service, because they said back of the store, and then we passed the registers up and then within seconds we realized that we can just go to the outside yard to pick up the items in our truck, so we turned around and went to leave the store to go to the yard. We get stopped at the door. Asking for our receipt for the items in the back but we explained that we didn’t make it to the back of the store we were just going to go pick it up from the “pick up” location outside and then thereafter began to question what was in our cart when they were watching us get checked out and we went to customer service right after we checked out with the cashier. He points at the merchandise in our cart. I replied, it’s the stuff we just bought. What else? Then my husband said, you guys just saw us 15 seconds ago. I guess one of the older female cashiers saw us go back into the store and we didn’t check out with anyone. We checked out with a younger female. I have no problem showing my receipt by any means. I am a patient person. But the level of racism that we were apart of is down right embarrassing. To have employees like that is disgusting. I am a half white-half Mexican female. Get better employees. I just moved here but whoever I meet or whoever mentions this store I will tell them to ABSOLUTELY NOT SHOP HERE! DO BETTER!!

I ordered an item today and after hitting the pay now button I realized I bought the wrong item. I tried to cancel instantly to no prevail. I was told I had to first cancel with the third party vendor. We'll I'm sorry I have no clue who menards gets their products from. Menards makes it impossible to cancel an order at all. So be carefull dealing with them on line.

Menards is always our go-to for Home Improvements, they have the better prices and the best customer service. We recently went to another Home Improvement store and waited 15 minutes for someone to help us. They announced three times on the loudspeaker and still no one came. It was just a reminder that we should be shopping at Menards anyway! Got a great deal on some shingles tonight and the man working the desk was very helpful and informative, we also got to take advantage of the 11% rebate on all purchases!

I've had 2 bad experiences over the last 8 months with this store. One was with the guy who delivers lumber for menards and one was with some guy in building materials. The latest one involved me calling to ask about placing an online order. While I was explaining the situation, the employee rudely interrupts and asked if I was going to let him finish. I said excuse me and asked to speak with his manager. He said he was the manager. So I asked to speak with a higher up manager and he would not tell me who that would be. He kept saying he was the manager. He laid down the phone and walked off. I called back and spoke with the front of store manager and they said they they will look into it. I doubt the first guy I talked to was any kind of manager. Just another example of the bad employee attitude that is becoming more common.